Refund Policy

At Mr Matcha, we want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or has a genuine quality issue, please contact us as soon as possible so we can help.

Damaged, defective or incorrect products

If your product arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and, where possible, clear photos of the product and packaging. We may offer a replacement, refund, or another appropriate remedy depending on the circumstances.

We will cover reasonable return shipping costs where the issue is caused by an error on our part or the product is defective.

Change of mind

Because our products are food and beverage products, we generally do not accept returns or refunds for change-of-mind purchases.

This includes situations where you ordered the wrong product or simply changed your mind, unless required by Australian Consumer Law.

Exchanges

We do not generally offer exchanges for change-of-mind purchases.

If you receive a damaged, defective, or incorrect product, please contact us and we will determine the appropriate remedy, which may include a replacement or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, you may be entitled to a refund, replacement, or other remedy. For a minor failure, we may repair or replace the product where required by law.

Contact us

If you need assistance with a return or refund, please contact us with your order number and details of the issue.

Mr Matcha